About Us
DX Media’s IT Asset Management service brings professional computer and device support directly to your home or business location in Malaysia. Whether you need a single visit to fix an urgent issue or ongoing monthly maintenance for your office computers and phones, our technicians handle diagnostics, upkeep, and troubleshooting on-site — backed by fast WhatsApp and phone support for our subscription customers.
Our services
Diagnose
We identify hardware issues, performance problems, malware, and network faults on your computers and phones before they cause downtime.
Maintain
Scheduled on-site visits keep your devices updated, optimized, and secure — covering software updates, cleanup, virus removal, and network configuration.
Support
Subscription customers get free, ongoing WhatsApp and phone support between visits, so help is available whenever something comes up.
Pricing
Our support packages are priced per month, billed annually.
Silver
RM 200/month
- 1 device (PC or Mac or mobile phone)
- Preventive maintenance on-site visits every quarter
- Remote troubleshooting available
- Free customer support via WhatsApp/phone
Gold
RM 500/month
- 3 devices (PC or Mac or mobile phone)
- Preventive maintenance on-site visits every quarter
- Remote troubleshooting available
- Free customer support via WhatsApp/phone
Platinum
RM 800/month
- 5 devices (PC or Mac or mobile phone)
- Preventive maintenance on-site visits every quarter
- Remote troubleshooting available
- Free customer support via WhatsApp/phone
Ad-hoc service
- Pay per visit Pay per visit — no monthly commitment
- RM 100 visit fee (charged once per visit)
- RM 50/hour for visits exceeding 2 hours
- Customer support not included
